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07.09.2008

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FAQ

General
Deposit
Withdrawals
Technical
Promotion
Games
Responsible Gaming

General

  • How do I register and open an account?

    Opening an account with Rois Casino is quick and easy. Click here to be taken to the registration page and input your data:

    •  E-mail
    •  Nickname
    •  First name
    •  Second name
    •  Birthday
    •  Country
    •  Address
    •  City
    •  State
    •  Zip code
    •  Phone
    •  Mobile phone

    Casino will generate a password for you and your password will be sent to your email address.

    If you experience any difficulties please contact us.

  • I already have an account, but I forgot my password. What do I do?

    If you forgot your password, please click here to get your password and follow the instructions:

    Input your email address

    Input Turing number

    Click on Proceed

    Password will be sent to your email address.

  • Is my personal information secure?

    •  Rois Casino will not disclose any of your personal information to a third party unless required to do so by law, regulation or a court order.
    •  We reserve the right to use your personal data for the purpose of completion of payments.
    •  Member security is a top priority for Rois Casino.
    •  We use a Secure Server Protocol with our software to maintain the utmost privacy and for our members.
    •  All data is encrypted to industry standards.

  • I'm getting a password error. What should I do?

    Have you checked to make sure you are entering it correctly? Make sure the caps lock is off as the password is case sensitive. Any continued problems you need to contact us.

  • Can anyone play at Rois Casino Casino?

    Casino's operation of virtual casino gambling is directed only towards users who by the laws of their home jurisdiction are not prohibited from gambling on the Internet through the application of the software. Casino carries no intent to enable a User to gamble on the Internet in contravention of any law in the User's home jurisdiction.

  • How old do I have to be to play for real money?

    In order to play for real money you must be at least 18 years of age.

  • I've got a question. Who can help me?

    •  Live chat We help you 24 hours a day, 7 days of a week.
    •  E-mail Support@roiscasino.com

Deposit

  • How Do I make a deposit into my account?

    In order to make a deposit you need to open your casino account. After you receive your password, you are ready to make a deposit into your Rois Casino account. Rois Casino accept following payment tools:

    SpeedcardSpeedcard is easy way to fund your casino account using your credit and debit cards. Before you can deposit by Speedcard, you must complete the Speedcard account creation process on our website. If you have never used Speedcard to deposit into your Rois Casino account, you will be asked to sign up for an account the first time you visit the Speedcard deposit page.

    After clicking Create Account, you will be directed to Speedcard's site to complete the application process. Once your account has been established, you will be returned to Rois Casino deposit page so you can fund your Rois Casino account.

    Once your Speedcard account has been created, you can fund your casino account directly from your Speedcard account. The funds will immediately be transferred. If you don't have a Speedcard account and would like to open one, please log in to your Rois Casino account and go to the Speedcard deposit page.

    Note: In order to make a deposit via Speedcard you need to get a verification status Level 1 or The highest level and to send copies of both sides of your credit/debit card.

    ClickandBuyClickandBuy is an e-wallet payment method that is available worldwide and has various local funding options per country. ClickandBuy is available wordwide.

    The different ways to fund a ClickandBuy account are

    •  Direct Debit
    •  VISA
    •  VISA Electron
    •  Mastercard
    •  Eurocard
    •  Dankort (Denmark)
    •  Solo (UK)
    •  Delta (UK)
    •  Alphyra Cash (UK)
    •  4B (Spain)
    •  ServiRed (Spain)
    •  Euro6000 (Spain)
    •  CB (France)
    •  iDEAL (Netherlands)
    •  CartaSi (Italy)
    •  EPS (Austria)
    •  Giropay (Germany)

    Note: In order to make a deposit via ClickandBuy you need to get a verification status Level 2, 3 or The highest level.

    MoneybookersDeposit

    Moneybookers is the leading gaming e-wallet and specially created to fit players needs. It provides a fast, simple and ultra-secure way of transferring money to your gaming account. All you need to register with Moneybookers is an email address. Moneybookers offers a huge variety of deposit options in over 35+ countries such as credit card, bank transfer, cheque and other means of payments according to your country of residence. There is no charge when you transfer funds to and from your gaming account. Moneybookers supports 32 currencies and provides Customers Service in 12 languages. Website available in 12 languages too.

    Withdrawal

    Moneybookers provides a fast, simple and ultra-secure way of transferring money to and from your Rois Casino account. To open a Moneybookers account all you need is an email address. There is no charge for transferring funds to and from your gaming account. You can transfer your funds from your Rois Casino account at any time either to your bank account or VISA credit card.

    WebMoneyWebMoney is a powerful hardware and software system that enables Internet users to conduct safe transactions in real time using WebMoney units (WM-units). It is easy to join WebMoney. All you need is to launch the "WB Keeper Light" and receive a WM-ID. During the registration you will have to provide and confirm your personal information. WebMoney Transfer has a verification system in which each user gets a WebMoney passport (digital certificate).

    WebMoney Transfer offers a number of ways to add funds to purses: bank transfer, cash deposits, WM card deposits, etc.

    EPAYA high-performance online payment gateway, EPAY facilitates efficient international money transfer. By virtue of its innovative online payment solutions, EPAY has rightly emerged as a global leader and has become synonymous with fast and secured online money transfer services.

    EPAY payments can be funded using bank transfer, pecunix.

    PaySafeCardAt last you can pay using cash on the internet! What's more, it's quick, easy and safe. You don't need a credit card or a bank account. Whether you want to play a game on-line, place a bet or go shopping, by choosing paysafecard you'll be using the safest, simplest solution: that's because paysafecard is a prepaid code that lets you pay on the internet.

    You can buy your paysafecard at thousands of outlets all over Europe. You can pay for it using cash or a debit card. Click here to find an outlet near you.

    On your paysafecard receipt, you will find a 16-character PIN code. Simply enter this code at the website where you wish to shop, play or bet. If you need to pay larger amounts, then simply use additional paysafecards. You can combine up to ten paysafecards - just enter the PIN code for each card as you need it. And that's it - you've paid! What's more, you didn't have to divulge any personal details or access your bank account.

    To credit your casino account using a wire transfer, you simply need to contact us by live chat or by email. We will provide you with all the details you need to initiate a bank transfer from your bank account to your casino account.

    Your Rois Casino account will be credited IMMEDIATELY after receiving the bank's confirmation. This usually takes approximately up to five working days. The fee for this service is priced by the player's bank.

    Note: In order to make a deposit via Wire Transfer you need to get a verification status Level 1 or The highest level.


    To make a deposit, please follow instructions:


    Log in your casino account(Click on PLAY NOW)

    Click on Banking Deposit

    Input an amount of chips, which you want to buy. One chip costs 0.1$.

    Choose a payment tool, which you want to use in order to make a deposit.

    Note: You can't change your payment tool automatically. For example, if you made the first deposit via ClickandBuy and if you want to make the second deposit via other payment tool, you need to contact our support.


    Follow easy instructions of payment systems.

    After a purchase of chips, you will be redirected back to your casino account.

  • How long does it take to process my deposit?

    Depositing at Rois Casino is easy and Instantaneous with all of our payment methods.

Withdrawals

  • How Do I withdraw my winnings?

    To cash out money from your Rois Casino account, please follow instructions:

    Click on Banking Withdraw

    Input an amount of chips, which you want to sell. One chip costs 0.1$

    Click on one of payment systems. You can use only a payment system, which you used to make a deposit. If you want to change your payment tool you need inform of our support.

    Input your payment system account.

    Click on Continue

  • How long does it take to process my withdrawal?

    Payment system Time withdrawal
    24 Hours
    24 Hours
    24 Hours
    24 Hours
    24 Hours
    up to 5 days
  • Are there any wagering requirements on my withdrawal?

    Wagering Requirements state that a minimum amount of wagers (total bets) is necessary in order to withdraw your winnings. If you withdraw before having reached the minimum wagering requirements, your bonus will be void.

  • Can I withdraw my bonus?

    Yes, you may withdraw your bonus once you have met the wagering requirements.

Technical

  • What do I have to do in order to play at Rois Casino?

    In order to play at the Rois Casino you needn't download software. You can start to play now. In order to play at the Rois Casino you need to use Flash Player 6 or more. We recommend to use Flash Player 9. Here you can download last version.

  • What are the minimum system requirements?

    All games are playable on Mac, PC's with Internet Explorer, Mozilla Firefox, web browsers with a Flash Player plug-in(version 6 or more).

  • What do I do if I'm not receiving emails from RoisCasino.com?

    •  Your emails may be recognised as spam. Therefore, you need to add roiscasino.com as a recognised mail address, or check your spam folder regularly.

    •  Certain email providers filter out certain email addresses. If this is the case, you may need to open a second email account with a different provider.

Promotion

  • What bonuses and special promotions are available?

    •  All RoisCasino.com bonuses and promotions can be viewed on the Promotions page.

    •  All RoisCasino.com special promotions can be viewed on the Calendar page.

Games

  • What kind of games does Rois Casino offer?

    At Rois Casino we have the best Games available on the net:
    •  Roulette
    •  BlackJack
    •  Video Poker
    •  Caribbean poker
    •  Craps
    •  Baccarat
    •  3-Slots
    •  5-Slots

  • Is there a free play option?

    •  Every game that we provide on the site can be played for free.

    •  The free play option is an excellent way to familiarize yourself with the site and improve your game skills. This is recommended before playing for real money.

  • What do I do if after placing a bet I suddenly change my mind?

    If you want to change your bet you need to press "Clear bet" button and make other bet.

Responsible Gaming

  • What should I do if I experience technical difficulties?

    If you experience technical difficulties on our RoisCasino.com site please note any error codes that you receive and contact our support team who can be contacted 24 hours a day, 7 days a week on support@roiscasino.com.

  • If I lose my internet connection during a game, what can I do?

    If the internet connection is lost during a game, log back into the site as soon as possible. If the game round is not completed casino will finish last round and transfer your win to your balance if last round was won.












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